Terms & Conditions

AMC Services Ltd (Company No: 15804117) is a private hire operator licensed by Transport for London (TfL License: 0110330101), registered for VAT (No: 494 7004 74) and based at 1.12 D09, 450 Bath Road, Heathrow, UB7 0EB, United Kingdom.

All bookings must be made through our website, by phone, or by email. A booking is only confirmed once you receive a written confirmation with a booking reference number. We reserve the right to refuse any booking. Bookings made within 6 hours of the pickup time are subject to vehicle availability.

Payment can be made by credit/debit card, American Express, bank transfer, or cash (payable directly to AMC Services Ltd only). Online payments are processed securely. All prices are quoted in GBP and are inclusive of VAT where applicable. Prices are fixed and confirmed at the time of booking.

Free cancellation is available as follows: • Within Greater London: up to 3 hours before scheduled pickup • Outside London: up to 6 hours before scheduled pickup • Hourly bookings: up to 12 hours before • Special/luxury vehicles (S-Class, Range Rover): up to 72 hours before Cancellations outside these windows will be charged in full. No-shows will be charged 100% of the booking value.

Free waiting time is provided as follows: • Airports and cruise terminals: 60 minutes from actual landing/docking • Train stations: 30 minutes from scheduled arrival • All other pickup points: 15 minutes Additional waiting time beyond the free allowance will be charged at the applicable rate.

Passengers are expected to behave in a respectful manner. AMC Services reserves the right to refuse or terminate a journey if any passenger is abusive, intoxicated, or poses a risk to the driver or vehicle. No smoking or vaping is permitted in any of our vehicles. Consumption of food in vehicles is subject to the driver's discretion.

AMC Services Ltd carries appropriate insurance as required by TfL for private hire vehicles. We are not liable for delays caused by circumstances beyond our control including traffic, weather, or road closures. We are not responsible for any items left in our vehicles; please ensure you take all belongings upon exiting.

Child seats are available on request at no extra charge. Requests must be made at least 24 hours in advance with the child's age and weight. It is the legal responsibility of the accompanying adult to ensure the child seat is fitted correctly.

For airport pickups, we track your flight using real-time data. Your chauffeur will adjust arrival time based on your actual landing time. In the event of significant delays beyond our tracking capability, please contact us directly.

These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.