Legal
Privacy & Cookie Policy
How we collect, use and protect your personal data.
1. Who We Are
AMC Services Ltd (Company No: 15804117) is the data controller for personal data collected through our website and services. We are committed to protecting your privacy and comply with the UK GDPR and Data Protection Act 2018.
2. Data We Collect
We collect: booking information (name, email, phone, pickup/drop-off locations, travel dates), payment information (processed securely via Stripe — we do not store card details), flight details for airport pickups, usage data (pages visited, browser type, IP address), and marketing preferences if you opt in.
3. How We Use Your Data
We use your data to: process and manage your bookings, communicate booking confirmations and updates, provide Meet & Greet and flight-tracking services, send marketing communications (only with your consent), improve our website and services, and comply with legal obligations.
4. Legal Basis for Processing
We process your data on the basis of: contract performance (to fulfil your booking), legitimate interests (service improvement, fraud prevention), legal obligation (compliance with TfL regulations), and consent (marketing communications).
5. Your Rights
Under UK GDPR, you have the right to: access your personal data, correct inaccurate data, request erasure ('right to be forgotten'), restrict processing, data portability, object to processing, and withdraw consent at any time. Contact us at info@amcservices.co.uk to exercise any of these rights.
6. Data Retention
Booking records are retained for 7 years for legal and accounting purposes. Marketing preferences are retained until you withdraw consent. Enquiry data is retained for 12 months. After these periods, data is securely deleted.
7. Cookies
We use cookies to: maintain your session on our website, remember your preferences, analyse website traffic (via Google Analytics — anonymised), and improve our booking widget functionality. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Third Parties
We share data only with: Stripe (payment processing), Google Maps API (location services for booking), email providers (booking confirmations), and our driver network (necessary journey details only). We do not sell your data to third parties.
9. Contact & Complaints
For any data protection enquiries, contact our Data Protection Officer at info@amcservices.co.uk. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Last updated: September 2025