Frequently Asked Questions

You can book online through our website's booking widget, by calling us at +44 07 8698 99003, or by emailing bookings@amcservices.co.uk. Online bookings receive instant confirmation.

You'll need: your pickup date and time, pickup and drop-off locations, number of passengers, flight number (for airport pickups), and your contact details (name, email, phone). Payment details are required at checkout.

We recommend booking at least 24 hours in advance for standard transfers. For special vehicles (S-Class, luxury SUVs) and peak periods (holidays, events), please book 48–72 hours ahead. Last-minute bookings are subject to availability.

Our fleet includes: Executive Saloon (Mercedes E-Class, BMW 5 Series), Electric Saloon (Tesla Model S, Mercedes EQE), Executive VIP (Mercedes S-Class, BMW 7 Series), First Class VIP (Mercedes S580e, BMW i7), Luxury SUV (Range Rover Autobiography), Luxury MPV (Mercedes V-Class, EQV300), and Executive MPV (Mercedes Vito). All vehicles are maintained to the highest standard.

Every vehicle includes complimentary still water, in-car Wi-Fi, tissues, and a Meet & Greet service. Higher vehicle classes include additional amenities such as champagne, newspapers, privacy glass, and rear entertainment systems.

Your chauffeur will be waiting in the arrivals hall holding a name board with your name on it. They will be dressed in professional chauffeur attire. We also provide real-time flight tracking, so your chauffeur will be aware of any delays.

We track all incoming flights in real time. Your chauffeur will monitor your flight and adjust their arrival time accordingly. You will receive up to 60 minutes of complimentary waiting time after your actual landing time at airports.

Free waiting time is provided as follows: 60 minutes for airports and cruise terminals (from actual landing/docking time), 30 minutes for train stations, and 15 minutes for all other pickup locations. Additional waiting time is charged at the applicable rate.

Yes. Free cancellation is available: up to 3 hours before for journeys within Greater London, up to 6 hours before for journeys outside London, up to 12 hours before for hourly bookings, and up to 72 hours before for special/luxury vehicle bookings. Modifications can be made subject to availability.

Yes, we provide child seats on request at no extra charge. Please specify the age and weight of the child when booking so we can provide the appropriate seat type. We require at least 24 hours notice for child seat requests.

Small pets in approved carriers may be accommodated subject to prior arrangement and vehicle availability. Please contact us before booking to confirm availability and any applicable conditions.

We accept all major credit and debit cards, American Express, bank transfer, and cash (payable directly to AMC Services only). Online payments are processed securely via Stripe.

Yes, we offer corporate travel accounts with monthly invoicing, dedicated account management, and preferential rates for regular users. Contact us at info@amcservices.co.uk to set up a corporate account.

All our vehicles are professionally cleaned and sanitised before every journey. We maintain rigorous hygiene standards to ensure the safety and comfort of all our passengers.

Yes, we provide UK-wide transfers to any destination. We also have an international affiliate network spanning 50+ countries, so we can arrange chauffeur services globally. Contact us for international bookings.